Business Skills Diploma Level 3
Advanced Business Skills Diploma gives the opportunity to achieve a higher qualification and a better knowledge of business in general or specific areas.
The qualifications include a range of administrative, finance and key skills and are targeted for those wanting a greater understanding how business works and develop workplace skills.
One can choose to do the full Diploma which after completion entitles candidates to the Diploma certificate issued by City & Guilds. The option of Single subjects is also available and a certificate by City & Guilds is issued on that subject.
This is a recognized qualification by the Malta Qualification Council as MQF Level 4 (A Level equivalent).
The Business Skills Diploma includes 117 hours of training on a part time basis.
There are no specific entry requirements for the Diploma but a basic knowledge of English and Business is needed.
Valletta - Worker's Memorial Building
Single Subject Certificate:
- carry out everyday operational parts of computerised accounting
- involving the interpretation and processing of both routine and non-routine transactions
- the production of accounting reports such as profit and loss accounts and balance sheets.
English for Business Communications
- understanding the main ideas of all forms of written language, including lengthy abstract, structurally or linguistically complex texts or highly idiomatic, literary and non-literary writing on a wide range of professional, academic and social topics
- writing clear, smoothly flowing, complex minutes, formal letters, memoranda, articles, press releases, speeches, mailshots, advertisements, notices, formal invitations or reports in styles fully appropriate to purpose and target readership
- using a wide range of linguistic devices to create coherent and cohesive writing
- Use on-line help
- Work with multiple worksheets
- Using advanced techniques
- Analyse & test data
- Export & Import
- Print Spreadsheets
Book-Keeping & Accounts
- Prepare final accounts of sole trader, partnerships, companies and not-for-profit organisations from Conventional and incomplete records
- Prepare year end and other adjustments associated with the above variety of organisations
- Demonstrate an understanding of accounts through analysis and interpretation.
- Explain the key features of a service offer and its effects on customer expectations
- Describe how to deliver reliable customer service
- Explain how to deal with different customer behaviours to ensure customer satisfaction
- Describe how customer service can be developed and improved
- Explain how promotion of products and services can benefit the customer and the organisation
- Explain the benefits of team-working in delivering good customer service
- Describe how to develop the customer service skills of self and others
Course is fully booked or course has already started