Private Courses

Level 2 is ideal for those who wish to gain understanding and knowledge of customer service policies and procedures. One will also develop cummunication skils to effectively deal with different types of customers.

To successfully achieve this level, you will need to complete the following unit:

• The Principles of Customer Service.

There are six learning outcomes. At the end of this unit you will be able to:

• Describe how to deliver good customer service to different types of customers
• Describe organisational customer service policies and procedures
• Explain the benefits to an organisation of having a good reputation
• Describe the qualities and attributes required in the customer service role
• Explain the importance of responding effectively to customers' needs, expectations and complaints
• Explain the importance of different methods of communication used to deal with different types of customers.

Who Should Attend:

This is a continuation from City & Guilds Customer Service Level 1. It is obligatory that only students who COMPLETE level 1 is eligable to apply for this level.

This qualification could lead to jobs such as:

• Customer service employee
• Telephone call centre operator
• Retail or leisure centre customer contact
• If you work as a freelancer or contractor, customer service skills can help you build up business through satisfied customers.