Secretarial and Office Administration Course
The training programme is designed to enable participants to understand the key areas of administration, administrative services, customer service, routine office procedures, office and online ethics, office automation, effective English for business, secretarial duties, and the work environment. It is also designed to provide students with the possibility of opting to delve deeper into other administrative training areas. The course aims to prepare students for secretarial jobs within Government Departments, Agencies, Local Councils, Parastatal Organizations and Private Industry, as well as for occupying an administrative role within the office or to work in project administration. This course includes work-related training and practice. Applicants have to be able to work within the industries concerned.
Programme Learning Outcomes:
Course Requirements: Students applying for this course should at least:-
How long is this course?
TCTC Secretarial & Administrative course is a 50-hour course spread over 3-4 months depends on the frequency of the lecture per week.
MODULE 1 Customer Care Skills (10 Hours)
Lesson 1 (2.5 hours) Internal and External Customers
Lesson 2 (2.5 hours) The 5 R’s
Lesson 3 (2.5 hours) L.A.S.T.
Lesson 4 (2.5 hours) Customer Loyalty
MODULE 2 Office Procedures (8 hours)
Lesson 1 (2.5 hours) Mail and Courier Procedures
Lesson 2 (2.5 hours) Handling Calls and Stationery Stocks
Lesson 3 (3 hours) Health and Safety Measures and Filing
MODULE 3 Office Automation (10 hours)
Lesson 1 (2 hours)
- Windows 10 environment
- Files and Folders
- Google Drive
Lesson 2 (2.5 hours)
- Using MS-Word
- Templates and Mail Merge
Lesson 3 (2.5 hours)
- Excel Spreadsheets
Lesson 4 (3 hours)
- Email ethics
- Calendar Appointments and Online Collaboration
- Web Conferencing
- Tasks and Reminders
MODULE 4 Effective Business English (10 hours)
Lesson 1 (2.5 hours) What Is Business Communication?
Lesson 2 (2.5 hours) Types of Written Communication
Lesson 3 (2.5 hours) Who is the Receiving Audience?
Lesson 4 (2.5 hours) Using the Appropriate Format and Structures
MODULE 5 Communication Skills (6 hours)
Lesson 1 (2 hours) The Communication Equation
Lesson 2 (2 hours) Effective Communication Skills
Lesson 3 (2 hours) Non-Verbal Behaviours
MODULE 6 GDPR Workshop
Workshop of 3 hours about latest GDPR updates.
MODULE 7 Business Finance (8 hours)
Lesson 1 (3 hours) Introduction and Spending and Saving
Lesson 2 (2.5 hours) Budgeting and Planning
Lesson 3 (2.5 hours) Financial Transactions and Banking
A FREE ANDROID BOX worth 95Euros is allowed on every booking upon FULL SETTLEMENT.