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Private Courses

OLD Secretarial and Office Administration Course

Course Description:

The training programme is designed to enable participants to understand the key areas of administration, administrative services, customer service, routine office procedures, office and online ethics, office automation, effective English for business, secretarial duties, and the work environment. It is also designed to provide students with the possibility of opting to delve deeper into other administrative training areas. The course aims to prepare students for secretarial jobs within Government Departments, Agencies, Local Councils, Parastatal Organizations and Private Industry, as well as for occupying an administrative role within the office or to work in project administration. This course includes work-related training and practice. Applicants have to be able to work within the industries concerned.

Programme Learning Outcomes:

  • Understand the key areas of administration and services including Customer Service and Office Administration.
  • Use appropriate office equipment, office applications and online platforms, and routine procedures and standards.

  • Take notes as well as transcribe business documents from a printed or handwritten copy to a suitable business standard.

  • Communicate in different ways on the workplace and use the proper English to communicate online, with clients, letters and colleagues. This includes telephone skills.

Career Opportunities:

  • Personal assistant
  • Secretary
  • General Office Duties clerk.
  • Contact centre agent
  • Office administrator

Course Requirements: Students applying for this course should at least:-

  • Basic English skills that includes: -
    • Able to write clearly
    • Able to Read and Understand
    • Able to communicate
  • Basic ICT competence preferably in ECDL Base Modules.
  • Basic Mathematics skills.

How long is this course?

TCTC Secretarial & Administrative course is a 50-hour course spread over 3-4 months depends on the frequency of the lecture per week.

Qualifications:  MQF Level 2 and MQF Level 3

Courseware: Notes will be allowed to students on a TCTC Bracelet Pendrive.



MODULE 1 Customer Care Skills (10 Hours)

Lesson 1 (2.5 hours) Internal and External Customers

Lesson 2 (2.5 hours) The 5 R’s

Lesson 3 (2.5 hours) L.A.S.T.

Lesson 4 (2.5 hours) Customer Loyalty


MODULE 2 Office Procedures (8 hours)

Lesson 1 (2.5 hours) Mail and Courier Procedures

Lesson 2 (2.5 hours) Handling Calls and Stationery Stocks

Lesson 3 (3 hours) Health and Safety Measures and Filing


MODULE 3 Office Automation (10 hours)

Lesson 1 (2 hours)

  • Windows 10 environment
  • Files and Folders
  • Google Drive

Lesson 2 (2.5 hours)

  • Using MS-Word
  • Templates and Mail Merge

Lesson 3 (2.5 hours) 

  • Excel Spreadsheets

Lesson 4 (3 hours)  

  • Email ethics
  • Calendar Appointments and Online Collaboration
  • Web Conferencing
  • Tasks and Reminders


MODULE 4  Effective Business English (10 hours)

Lesson 1 (2.5 hours) What Is Business Communication?

Lesson 2 (2.5 hours) Types of Written Communication

Lesson 3 (2.5 hours) Who is the Receiving Audience?

Lesson 4 (2.5 hours) Using the Appropriate Format and Structures


MODULE 5 Communication Skills (6 hours)

Lesson 1 (2 hours) The Communication Equation

Lesson 2 (2 hours) Effective Communication Skills

Lesson 3 (2 hours) Non-Verbal Behaviours


MODULE 6  GDPR Workshop

Workshop of 3 hours about latest GDPR updates.


MODULE 7 Business Finance (8 hours)

Lesson 1 (3 hours) Introduction and Spending and Saving

Lesson 2 (2.5 hours) Budgeting and Planning

Lesson 3 (2.5 hours) Financial Transactions and Banking

A FREE ANDROID BOX worth 95Euros is allowed on every booking upon FULL SETTLEMENT.

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